Who we are
Our website address is: https://surveyingwithrobert.com.
Surveying With Robert (“we,” “our,” or “us”) provides memberships, educational content and surveying products through our website, in addition to remote support and training services.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
When you fill out a contact form, we collect the information you provide (such as your name, email, company, and message). We use this information to respond to your inquiry and provide support. We do not use the information submitted for marketing purposes unless you explicitly opt in.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We may use analytics services (such as Google Analytics) to understand how visitors use our site. These services may collect your IP address, browser details, pages visited, and time spent on the site. This helps us improve our content and user experience
Who we share your data with
We share data with trusted service providers who help us operate the website and deliver services, such as:
- MemberPress for managing memberships
- Stripe and PayPal for processing payments
- Calendly and Zoom for scheduling support and training sessions
- WooCommerce for product orders
- Drop-shipping manufacturers to fulfill and ship product orders; they only receive the shipping details necessary to complete your order.
We do not sell or rent your personal data to third parties.
How long we retain your data
- Comments: retained indefinitely.
- User accounts: profile information is retained as long as the account is active.
- Orders and membership records: retained for at least 7 years for tax and accounting purposes.
- Support/training records: retained for up to 2 years unless you request earlier deletion.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service. Orders and memberships may be processed through third-party vendors as listed above.
Your contact information
If you have any privacy-specific concerns, you can reach via our contact page.
Additional information
How we protect your data
We use SSL encryption, strong password policies, and limited administrative access to protect personal data stored on our systems. Payment details are not stored on our servers; all transactions are processed securely by third-party providers such as Stripe or PayPal.
What data breach procedures we have in place
In the event of a data breach, we will notify affected users via email within 72 hours and take steps to secure accounts and prevent further unauthorized access.
What third parties we receive data from
We may receive data from payment processors (e.g., Stripe, PayPal) or scheduling platforms (Calendly) to confirm transactions, scheduling, and support bookings.
What automated decision making and/or profiling we do with user data
We do not use automated decision-making to deny services. We may use automated tools to recommend content or tailor emails based on your membership type or purchase history.
Industry regulatory disclosure requirements
There are no specific industry-mandated privacy disclosures for surveying services. However, we comply with applicable U.S. federal and state privacy and consumer protection laws.